1. Welcome & Purpose

AviOps Solutions offers workshops, trainings, coaching, and operational support designed to give ministry leaders, nonprofit leaders, and mission-driven organizations real, usable operational strategy. These guidelines exist to protect that experience for you, for your fellow participants, and for the vendors and partners who join us.

By registering for, purchasing, or joining any AviOps Solutions service, program, session, or event (paid or free), you agree to the terms outlined below.

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2. Programs Covered by These Terms

These terms apply to all AviOps Solutions offerings, including but not limited to:

• Workshops, Trainings & Events: including the Ops Culture™ Training Intensive, keynotes, and speaking engagements.

• Strategy Saturdays: a free, live, virtual leadership and team operations consulting session held every Saturday at 10:00 AM Eastern Time (ET).

• Mission-Driven Minds Strategy Group: a group coaching session held on the third Saturday of each month at 11:15 AM Eastern Time (ET), unless otherwise communicated by email from aviops@operationalculture.com.

• Consulting & Fractional Operational Support: including internal information management hub builds, SOP and workflow development, and implementation training.

Where a signed service agreement, proposal, or contract exists for a specific engagement, that agreement governs if anything in it conflicts with these terms.

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3. Registration & Payment

• Registration for paid services is confirmed upon full payment unless otherwise stated for a specific offering.

• Pricing, included materials, and bonuses (such as digital books or devotionals) will be listed on the registration or package page and are accurate as of the date of purchase.

• Mission-Driven Minds Strategy Group: This is a paid subscription, billed in monthly or quarterly installments as selected at enrollment. Subscriptions renew automatically at the end of each billing period until canceled. Members may join at any time and cancel at any time by emailing aviops@operationalculture.com before their next billing date. Cancellation stops future charges; access continues through the end of the current paid period, and partial periods are not refunded. If a payment is declined, the subscription will be paused, including access to live sessions and the replay library, until payment is successfully updated.

• Strategy Saturdays are free of charge. Registration is required to receive the session link and updates.

• Participants are responsible for providing accurate contact information, as all session details, links, materials, reminders, and schedule changes are sent to the email provided.

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4. Session Scheduling, Cancellations & Changes

• All session times are listed in Eastern Time (ET). Participants in other time zones are responsible for converting to their local time.

• AviOps Solutions may cancel, reschedule, or change the format of any session or engagement, including workshops, trainings, events, keynotes and speaking engagements, consulting sessions, Strategy Saturdays, and Mission-Driven Minds Strategy Group sessions, at its discretion (for example, due to holidays, facilitator illness, travel, technical issues, severe weather, or other acts of God or circumstances beyond our control).

• All cancellations and schedule changes will be communicated by email to the address provided at registration. Please add aviops@operationalculture.com to your contacts so updates don't land in spam.

• Sessions start on time. Late arrivals are welcome but may miss content, and sessions will not be extended to accommodate late arrivals.

• Missed sessions: Mission-Driven Minds Strategy Group replays remain available in the member replay library for as long as the member's subscription is active. Strategy Saturdays are free, live community sessions, and their replays are not shared or added to a replay library. Missed sessions are not eligible for refunds, credits, or make-up sessions.

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5. Recording & Consent

Strategy Saturdays and all Mission-Driven Minds Strategy Group sessions are recorded. Other workshops, trainings, and events may also be recorded, and participants will be notified when they are.

By joining a recorded session, you consent to being recorded, including your name, image, voice, chat messages, and anything you share during the session.

• How recordings may be used: (a) made available as replays to program members, including access to the full replay library for Mission-Driven Minds Strategy Group members; (b) used internally for quality and program improvement; (c) used in AviOps Solutions marketing, social media, or promotional content, limited to clips of the host speaking and screenshots of the virtual meeting room. Virtual room screenshots may show participants' display names and camera images. If you prefer not to appear, keep your camera off and use your first name only, or email aviops@operationalculture.com within 7 days of the session and we will remove or blur your image from any marketing materials. Participants' voices and video will not be used in marketing clips without their permission.

• If you prefer not to appear on camera, you may keep your camera off, rename yourself using your first name only, and participate through the chat. Joining the session still constitutes consent to be recorded in whatever form you participate.

• Share with care. Please do not share confidential information on recorded sessions, including donor or member personal information, personnel or HR matters involving named individuals, pastoral care details, or financial account information. Speak in general terms when discussing sensitive situations.

• Participants may not record any session themselves (see Section 6). Only AviOps Solutions records sessions.

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6. Community Guidelines & Code of Conduct

Our sessions are built for real growth, honest conversation, and focused work. To protect that environment, all participants agree to:

• Engage respectfully with the host, fellow participants, and any vendor or sponsor partners.

• Come ready to participate: full attention and limited multitasking when possible. Cameras on are encouraged but not required. These sessions move quickly and are built on live interaction.

• Keep disagreement constructive. Questions and respectful challenge are welcome. Disrespect, hostility, and personal attacks are not.

• Honor group confidentiality. What other participants share about their organizations, teams, and challenges stays in the room. Do not repeat, screenshot, or share another participant's information outside the session.

• Refrain from solicitation. Promoting your own products or services to other participants without invitation is not permitted during sessions or through the chat.

Prohibited Conduct

The following will not be tolerated during any AviOps Solutions session, workshop, or event, including but not limited to:

• Harassment, hostility, or personal attacks directed at the host, participants, or partners

• Discriminatory, abusive, or disrespectful language of any kind

• Deliberate disruption of the session (including but not limited to disruptive screen-sharing, spamming the chat, or repeated interruption)

• Recording, screenshotting, redistributing, or reproducing session content, materials, or other participants' contributions without written permission from AviOps Solutions

Enforcement

AviOps Solutions reserves the right, at the sole discretion of the host, to remove any participant from a live session immediately and without refund if the guidelines above are violated, and to restrict future access to free and paid programs. This is not a step we take lightly. It exists to protect the integrity of the experience for everyone who showed up ready to do the work.

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7. Refund Policy for Paid Services & Events

• All sales are final.

• No-shows are not eligible for a refund or transfer.

• Participants removed for violating the Community Guidelines (Section 6) forfeit any right to a refund.

• To request a ticket transfer, contact AviOps Solutions using the information in Section 12.

• If AviOps Solutions cancels a paid session and does not reschedule it, participants will receive a credit toward a future session.

• Free programs, including Strategy Saturdays, have no fees and therefore no refunds.

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8. Intellectual Property

All session content, frameworks, worksheets, slides, recordings, and materials are the original work of AviOps Solutions and are provided for the personal use of the registered participant and, where applicable, their organization only. Materials may not be copied, distributed, taught, or resold without prior written permission from AviOps Solutions.

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9. Nature of Guidance & No Guarantee of Results

• Strategy Saturdays and Mission-Driven Minds Strategy Group sessions provide general educational guidance offered in a group setting. Participation does not create a consulting, client, or advisory relationship with AviOps Solutions. Individualized consulting services are provided only under a separate agreement.

• AviOps Solutions provides operational and leadership guidance. It does not provide legal, tax, accounting, financial, or licensed HR/employment-law advice. For those matters, please consult a qualified professional.

• AviOps Solutions provides frameworks, strategy, and tools intended to support real operational change. Implementation, and the results that follow, are the responsibility of the participant and their organization. Participation does not guarantee specific business, ministry, or financial outcomes.

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10. Email Communications

By registering for any AviOps Solutions program, you agree to receive emails related to that program, including session links, reminders, schedule changes, and materials. You may also receive AviOps Solutions updates and insights, and you may unsubscribe from marketing emails at any time using the link at the bottom of any email. Unsubscribing may mean you miss session updates for programs you are enrolled in.

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11. Changes to These Terms

AviOps Solutions may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued participation in any program after an update means you accept the revised terms.

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12. Questions & Contact

Questions about these terms, an upcoming session, or a request for a refund or transfer should be directed to AviOps Solutions at aviops@operationalculture.com . We'd always rather hear from you than have a seat sit empty.